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John left the meeting frustrated, angry and ready to quit. He returned to his office and fired off an angry email. For the moment, he felt better, he got his anger off his chest. But did this behavior really help? Sarah returned from a friend’s wedding. She felt ignored and upset by a number of things…

“Conflict is an inevitable reality. Like a car flying down the interstate, our body shuts the windows and locks the doors to contain all our pain. Conflict moves in a set direction on four wheels – distress, anger, fear and guilt. A rearview mirror allows us to focus on the past so we’re not blindsided.…

Robert is at an  office party. He’s been working hard and wants to win over his colleagues and make a good impression. He’s wondering if there is anything he can do right now to win people over. Actually, there is, especially when it comes to his nonverbal behavior. 1) When Robert talks, he should nod his head.…

Rachel: “He’s so controlling! I can’t even go out with friends or he gets mad. Should I be concerned about this or does this mean that he really loves me?” Barb: “You should be concerned! Someone who gets upset when you go out with friends is controlling. Why does he want to isolate you like…
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