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#AngryInNYC Another stupid person runs in to me. Sorry doesn’t cut it. Look up from your phone you idiot. This is just one example of Sara’s tweets that regular fill her Twitter account. It doesn’t take much to anger Sara. If someone does something she doesn’t like, or seems insensitive to her place on the…

Anger is triggered by expectations, perceptions, and things people say and do. These hot buttons are triggers that cause the feeling to rise. Knowing your hot buttons can prepare you for future conflicts. To deal with hot buttons, think about how you respond. Is your response effective in keeping you calm and dealing with the problem?…

We all have that person in our lives that drives us crazy and personalizes conflict, making it difficult to handle. Here are five points to keep in mind when dealing with a high conflict person. Choose your battles. Since most high-conflict people love the battle, minimize your contact with that person when you can. When…

A grudge involves holding resentment because of some real or imagined wrong. A grudge develops when you don’t like the way a conflict ended. Nursing a grudge can lead to revenge. Consider the story of John the Baptist in Mark 6 of the Bible. Herod was a tetrarch under the Roman Empire. He fell in…
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