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The following is from Secrets of the World Class:  Turning Mediocrity Into Greatness by Steve Siebold Amateur managers, coaches and leaders tend to favor either a logic-based approach to performance or an emotional-based approach. The pros know the magic is in the mix. When it comes to strategic planning and business acumen, straight logic is…

The following is from Customer Love:  Great Stories About Great Service by Mac Anderson The Ritz-Carlton Hotel Company is the only two-time recipient of the prestigious Malcolm Baldridge Quality Award in the service category. One of the big keys to their success is that they “plan for failure.” For example, they documented and planned for…

The following is from Wisdom of Wolves:  Leadership Lessons from Nature  by Twyman Towery When a wise human being dies, whether it be Aristotle, Confucius, Helen Keller, Winston Churchill or the local barber who dispenses sage advice, society suffers. It is not different in the society of wolves. The death of an adult wolf can…

The following is from Change is Good…You Go First:  21 Ways to Inspire Change by Tom Feltenstein and Mac Anderson As the old proverb goes… “The journey of a thousand miles begins with a single step.” Your first step in the change process should be to re-recruit your best people. That of course starts with…
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