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A story from You Can’t Send a Duck to Eagle School by Mac Anderson To build a “customer first” culture, you must put them second. Your employees must come first, because there is a rule of thumb in business that says, “Your people will only treat your customers as well as they are being treated; thus…

An excerpt from If Life is a Game…These are the Rules by Chérie Carter-Scott, Ph.D Life has often been compared to a game. We are never told the rules, unfortunately, nor given any instructions about how to play. We simply begin at “go” and make our way around the board, hoping we play it right.…

A story from Good to the Core:  Building Value With Values by John Blumberg I was in Honolulu to speak for a large national conference. I scheduled an extra day onto the trip since I had never been to Honolulu and because a few great friends were also at the conference. Upon our return to the…

The following is an excerpt from Life Lessons – Simple Words that Matter by Rick Tocquigny What is the secret of success? Will you be ready when your chance comes? Some people are repeatedly in the right place at the right time. Never chalking it up to dumb luck, good fortune is closely linked with…
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