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An excerpt from The Simple Truths of Service by Ken Blanchard and Barbara Glanz Great service is not an accident. It starts by deciding what kind of experience you want your customers to have – a clear vision. In the early 1970s when everybody was going to self-service gasoline stations, my coauthor Sheldon Bowles said,…

An excerpt from The Right to Lead by John C. Maxwell What gives a man or woman the right to lead? It certainly isn’t gained by election or appointment. Having position, title, rank, or degrees doesn’t qualify anyone to lead other people. And the ability doesn’t come automatically from age or experience, either. No, it…

An excerpt from Wisdom of Wolves:  Leadership Lessons from Nature by Twyman Towery What a gorgeous sight! As wolves travel the vast horizons in search of their prey, they traverse the snow. One of their favorite methods of travel is single file, one directly behind the other. The lead wolf expends the most energy. He…

An excerpt from The Power of Discipline by Brian Tracy Why are some people more successful than others? Why do some people make more money, live happier lives and accomplish much more in the same number of years than the great majority? I started out in life with few advantages. I did not graduate from…
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