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“Customer service is not a department…it’s an attitude.” Today, we’d like to offer a 3-minute crash course on customer service! It’s a simple, but powerful explanation about making your customers feel loved. Just click here to watch. Enjoy! To learn more about Customer Love, please click here! Reprinted by permission of Simple Truths (c) 2011.…

An excerpt from Goals by Gary Ryan Blair The odds that you’ll succeed without taking action are about the same as winning the lottery without buying a ticket! For those times when you feel trapped, stressed, or in a prison of your own making, take purposeful action. It’s your Get-Out-Of-Jail-Free card. In real estate, it’s…

An excerpt from The Essence of Leadership by Mac Anderson On March 5, 2003, I turned on Good Morning America while eating breakfast. Charlie Gibson was interviewing General Earl Hailston, the commanding general of Marine Forces Central Command. The general was waiting with his troops just a few miles off the border of Iraq…waiting to…

The following excerpt is from Change is Good…You Go First by Mac Anderson and Tom Feltenstein Something magical happens when we accept personal responsibility for our behavior and our results. But, it’s not easy, because it’s human nature to “pass the buck”.   I (Mac) know there have been times in my life when my…
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