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An excerpt from What It Takes To Be Number One by Vince Lombardi and Vince Lombardi Jr. Head and heart – mental toughness – was one of Coach Lombardi’s favorite topics. He believed that mental toughness was the single most important quality a leader needed to develop in themselves and in the people around them.…

An excerpt from The Push by Mac Anderson and David McNally On my first job as sports editor for the Montpelier (Ohio) Leader Enterprise, I didn’t get a lot of fan mail, so I was intrigued by a letter plopped on my desk one morning. The envelope bore the logo of the closest big-city paper, the…

An excerpt from Secrets of the World Class:  Turning Mediocrity into Greatness by Steve Siebold While average performers are timid and lack confidence in their own judgment, champions are known for their ability to make decisions, especially under pressure. The difference is courage and confidence. Even the best leaders are uncertain about their decisions in…

“Customer service is not a department…it’s an attitude.” Today, we’d like to offer a 3-minute crash course on customer service! It’s a simple, but powerful explanation about making your customers feel loved. Just click here to watch. Enjoy! To learn more about Customer Love, please click here! Reprinted by permission of Simple Truths (c) 2011.…
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