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The following is from The Power of Attitude by Mac Anderson OUR ATTITUDE in many ways ties directly to your “inner voice” that forever asks the question . . . “Are you moving toward your dream?” If your answer is “yes,” then hope breeds contentment. However, if the answer is “no, it’s too late,” despair…

The following is from Pulling Together:  10 Rules For High Performance Teamwork by John J. Murphy Wanted: High performance team members; passive observers need not apply. Want to be part of a winning team? Get involved. Be part of the solution, not the problem. Speak up. Share your ideas. Put the “we” in front of…

The following is from Secrets of the World Class:  Turning Mediocrity Into Greatness by Steve Siebold Amateur managers, coaches and leaders tend to favor either a logic-based approach to performance or an emotional-based approach. The pros know the magic is in the mix. When it comes to strategic planning and business acumen, straight logic is…

The following is from Customer Love:  Great Stories About Great Service by Mac Anderson The Ritz-Carlton Hotel Company is the only two-time recipient of the prestigious Malcolm Baldridge Quality Award in the service category. One of the big keys to their success is that they “plan for failure.” For example, they documented and planned for…
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