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The following is from Charging the Human Battery:  50 Ways to Motivate Yourself by Mac Anderson “He who has health has hope. And he who has hope has everything.” ~Arabian Proverb Abraham Heschel said, “Self-respect is the root of discipline; the sense of dignity grows with the ability to say no to oneself.” More than…

The following is from Dreams are Whispers From the Soul by Marcia Wieder Big dreams get stalled, fail or even die when we put them on a to-do list. You can’t put write a book or move to a new home on an action list. I once saw “have a baby,” on a woman’s list.…

The following is from The Simple Truths of Service by Ken Blanchard & Barbara Glanz One way to get customers to brag about you is to begin thinking outside the box. That’s exactly what the owner of this appliance repair company my mother bragged about did. When I called him to find out how he…

The following is from Customer Love:  Great Stories About Great Service by Mac Anderson The Ritz-Carlton Hotel Company is the only two-time recipient of the prestigious Malcolm Baldridge Quality Award in the service category. One of the big keys to their success is that they “plan for failure.” For example, they documented and planned for…
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