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From the Masters

An excerpt from The Dash by Linda Ellis and Mac Anderson. While it still amazes me, a simple poem I wrote one afternoon forever changed my life. It all began when I faxed a copy of this poem to a syndicated radio show in Atlanta. Soon after receiving it, the host of this popular show…

An excerpt from The Strangest Secret:  How to live the life you desire by Earl Nightingale What is it you want? Do you want to be an outstanding salesperson? A better worker at your particular job? Do you want to go places in your company…in your community? Do you want to get rich? All you…

An excerpt from The Power of Attitude by Mac Anderson ONE OF THE MOST WONDERFUL things about having a positive attitude is the number of people it touches, many times in ways you’ll never know. Recently, I stopped by a convenience store to get a newspaper and a pack of gum. The young woman at…

The following is from Secrets of the World Class:  Turning Mediocrity Into Greatness by Steve Siebold I have had the privilege of competing against, coaching, being coached by and observing world-class performers since I was six years old. As a junior tennis player competing throughout the United States from ages 7 – 18, I became…

“Customer service is not a department…it’s an attitude.” Today, we’d like to offer a 3-minute crash course on customer service! It’s a simple, but powerful explanation about making your customers feel loved. Just click here to watch. Enjoy! To learn more about Customer Love, please click here! Reprinted by permission of Simple Truths (c) 2011.…

An excerpt from Goals by Gary Ryan Blair The odds that you’ll succeed without taking action are about the same as winning the lottery without buying a ticket! For those times when you feel trapped, stressed, or in a prison of your own making, take purposeful action. It’s your Get-Out-Of-Jail-Free card. In real estate, it’s…

An excerpt from The Essence of Leadership by Mac Anderson On March 5, 2003, I turned on Good Morning America while eating breakfast. Charlie Gibson was interviewing General Earl Hailston, the commanding general of Marine Forces Central Command. The general was waiting with his troops just a few miles off the border of Iraq…waiting to…

The following excerpt is from Change is Good…You Go First by Mac Anderson and Tom Feltenstein Something magical happens when we accept personal responsibility for our behavior and our results. But, it’s not easy, because it’s human nature to “pass the buck”.   I (Mac) know there have been times in my life when my…

Everywhere you look today there are problems. Turn on your TV or computer, pick up a magazine or paper, and what do you see? Problems. Talk to your spouse, co-workers, family members or friends, and within minutes someone will bring up a problem…or two or three. In an unforgettable way, Michael McMillan teaches us that…

An excerpt from The Power of Teamwork:  Inspired by The Blue Angels by Scott Beare and Michael McMillan An effective review process is fundamental to successful teamwork. After every performance, the Blue Angels hold a debrief session. Starting with Boss, each member assesses his or her individual performance. Around the table, team members are peers…
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