Is that there is too much group think. This post by the Walrus demonstrates the problem with businesses. He writes of a woman who was billed for surcharges on her credit card balance even though she was dead. The supervisor had no way to fix the problem. This is clearly unacceptable and there is no reason a supervisor should live with this type of situation. Why be held hostage to poorly designed software?
Group think says, “The system won’t allow us to do that.” Those who use their brain at work would figure out a way to get the system to do what they want or replace the system. Death of a client isn’t something that would be outside the norm, why would this be an issue? Poorly designed software or bad training.