Haven’t they’ve heard of beta testing?

The company behind the BlackBerry smart phones said a three-hour e-mail outage Monday was caused by an upgrade designed to increase capacity.
Research in Motion Ltd. Tuesday said the upgrade was part of “routine and ongoing efforts,” and that similar upgrades in the past had caused no problems.
The outage, which started about 3:30 p.m. EST, annoyed subscribers who are used to checking and writing e-mail whenever they’re in cellular coverage and able to make voice calls. It affected only some of the BlackBerry users in North America – for others, the service kept working fully.