Take the cue
If you offer hope and some ideas towards change and the person rejects your help, don’t continue. You are probably pushing too much or the person isn’t ready for change. Instead, go back to listening and shift the conversation to their thoughts, “What do you think you need? What has helped you in the past? When you have tried to change and what worked before?” It is much better to get the person generating ideas for change. If they aren’t ready to think about change, empathize, ” I see how difficult this is for you. This is really bothering you, etc.”